Knowing the difference between customer service and customer satisfaction is the key to winning and retaining contracts for a commercial cleaning company. Customer service often equates to merely fulfilling the terms of contract. Technically the customer is happy and the cleaning company management can adopt a hands off approach as long as their team is carrying out their duties properly. However, by not engaging with the customer and trying to exceed their expectations, or by not actively monitoring their requirements so the cleaning company can identify areas of improvement or anticipate potential problems, the cleaning company does not build the kind of relationship that leads to customer loyalty. While that may be acceptable to some cleaning company managers, all it takes is for a rival company to offer the same terms at a lower price for the customer to switch suppliers. After all, if there is no extra benefit to paying a little more for one company, why do it?
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Address: 5234-28 S Blackstone Street, Suite #LLU, Chicago, IL 60615