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Commercial Cleaning Company: Customer Service vs. Customer Satisfaction

Knowing the difference between customer service and customer satisfaction is the key to winning and retaining contracts for a commercial cleaning company. Customer service often equates to merely fulfilling the terms of contract. Technically the customer is happy and the cleaning company management can adopt a hands off approach as long as their team is carrying out their duties properly. However, by not engaging with the customer and trying to exceed their expectations, or by not actively monitoring their requirements so the cleaning company can identify areas of improvement or anticipate potential problems, the cleaning company does not build the kind of relationship that leads to customer loyalty. While that may be acceptable to some cleaning company managers, all it takes is for a rival company to offer the same terms at a lower price for the customer to switch suppliers. After all, if there is no extra benefit to paying a little more for one company, why do it?

a commercial cleaning company

Hire a commercial cleaning company or do it yourself?

The Benefits of hiring a Commercial Cleaning Company

Cleaning has always been one of the corners people are willing to cut to save money. There’s a common, but very wrong, assumption that cleaning is something easy to do right. In fact, the only reason people see it as a saving is because they don’t understand the potential costs in doing it wrong. Hiring a commercial cleaning company is one of the best investments you can make. Not only is it money well spent, it will save you money in the long run. To understand the importance of professional cleaning it is necessary to understand what a professional cleaning company can offer a client.

Office Cleaning Services Framing an Inviting Office

Most of the time, keeping a clean office might not seem like a pivotal thing to do. However, the first impression does matter, which is why you need to make sure that you hire the right office cleaning services, one that will keep your office clean and tidy at all times.

Aside from making your office more inviting, cleanliness also leads to better productivity and efficiency within your company. So, if you want to have a successful business, office cleaning services maintaining a clean office at all times should be your utmost priority.

Benefits of Hiring a Professional Cleaning Service

Around 40 hours are spent in the workplace every week. Everybody has a specific sort of setting they are most profitable in, however a perfect office is by all accounts a general work-improving variable. With every one of those hours spent in one place, certain employments merit contracting out so you can take the necessary steps you were enlisted to do. Enlisting an expert office cleaning administration could be one of the best choices you make for your office. The accompanying advantages accompany doing as such.

Receive First-Class Janitorial Services from Citywide Janitorial & Disposal in Chicago, Illinois

Why Hire Citywide?

Citywide Janitorial and Disposal Services is your reliable partner in cleaning.  As a cleaning and disposal company with over 16 years in the business, you are assured of customized services to meet your individual needs. But why hire us?  As the adage goes, cleanliness is next to godliness, and it is a doctrine that informs our cleaning practice.