Choosing the right company for your apartment building cleaning really comes down to a matter of communication and trust. For property managers, this usually means hiring a cleaning company that is willing to listen to all the requirements upfront and is then flexible enough to respond to changing expectations over time. Here are three factors to keep in mind when it comes to choosing the right apartment building cleaner.

Factor #1: Which cleaning products are they actually using?

Cleaning an apartment building is different from cleaning commercial or medical properties because you will have to keep in mind the people who will be living there – especially elderly residents, small children and pets. As a result, you always need to ask which cleaning products are being used for every room of the apartment.

For example, if you are expecting new people to move in soon to your apartment building, you might need to be especially careful that no toxic or harsh chemicals are being used when cleaning the floors or windows. It’s perfectly OK to inquire about the names or ingredients of any cleaning products used as part of a typical job.

Factor #2: How do they control for the overall quality of the job?

The best cleaning companies are able to provide significant transparency about the overall quality of the apartment building cleaning. As a result, it is important to ask when, how often and who will be doing the cleaning. Do the cleaning crews follow a strict checklist? Do any supervisors sign off on the job after it is completed? How is quality correction handled?

What you are trying to figure out here is how the cleaning company controls for quality, as well as any steps that need to happen if you are not satisfied with the overall quality of the job. Your top priority as a property manager should be ensuring that each cleaning job is handled with the highest possible level of quality – and that this quality is documented and verifiable.

What’s your cleaning IQ

Factor #3: How open are the lines of communication?

In choosing the right company for your apartment building cleaning, communication plays a very important role. As a property manager, you want to make sure that you know exactly who to call or contact if there are any issues. Moreover, you should feel comfortable with the level of responsiveness of the company. It’s one thing to have a phone number to call, it’s another thing entirely to know that someone will actually pick up the phone when you call! The best apartment building cleaners will provide several different options for communication (including email), as well as a primary and backup number to call.

By keeping these three factors in mind, you can find the perfect company to clean your apartment buildings. You will have the peace of mind of knowing that this company is using the best possible cleaning products, and that they are dedicated to quality. Best of all, you will feel comfortable about contacting them if there are any issues or incidents in the future.

If you are looking to hire a full-service apartment building cleaning agency, please contact City Wide Jani at (773) 643-7000. We will be more than happy to talk with you about the services we provide. Request a quote today!

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